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In order to facilitate the functioning of our service, and to ensure that our website and service complies with laws and regulation in place, we do have some terms and conditions in place. We recommend you read these before purchasing tickets and entering a draw. Please note that users must be 18+ years to hold an account and play.
A fundamental of our website is tickets - they are our on-site currency and are the item our audience use to secure a position in a draw. However, we do offer a 14-day refund policy on tickets that have not yet been spent. This does not include tickets that have been used to bid. If you would like to request a refund, please get in touch and select the department "refund" from the form. We will be in touch usually within 24 hours.
If you have any queries or concerns, you can voice them to us here. Alternatively, you can simply ask a question about any of our services and we will be in touch with an answer usually within 24 hours!